Period!

"This is our policy and it cannot be changed."
"I don't care about your policy, I want this..."

Ever heard that before? If you have ever worked in the department of customer disservice you have. People will yell and scream at you thinking that you will just change the policies of your company for them because they are special. Well guess what you are unique just like everyone else.

Policy is not changed for those who complain the loudest or threaten to leave a specific company. And the argument that I have been with you for years and you owe me something is ridiculous, you were provided a service, you paid, we delivered end of story.

No means No. Period!

White Knight.