Customer Accountability

I had a customer come in tonight and I sold them a Pay go phone and they took it out on me when the price was higher then they thought it would be. On the bottom of the price card is am * showing that there is a note about a rebate in this case. This woman became mad and questioned my abilities as a sales rep because she has been doing it her whole life. " You have a lot to learn" she said.

I have been in sales for over 10years now, and you know what I have noticed and found is that customers are ignorant to reps of all kinds, want everything for nothing and think they don't need to read. Well you know what I am a sales rep not a babysitter. Read whats in front of you. I am not going to take you by the hand and walk you through everything, its a cell phone and I don't have the time.

To the customer who found it necessary to question my abilities with all her years of experience I say this: "Fuck you and your hat!"

White Knight,

Cellular Conundrum #2



"My Phone is broken"

"Ok. What has happened to it?"

"I dropped it and it broke, I want a new one!"

"We do not cover that kind of damage to phones"

"I am under a 3yr contract..."



I hear this same speech everyday at work and it really gets to you after awhile. When you sign up at a wireless dealer you are signing a legally binding contract. Customers are aware of this yet rarely ever read the contents of the contract or the terms of use policy.



No where in your contract or terms of use does it say the cell provider must provide you with a working cell phone for the duration of the contract. In fact no where does it say you are to get a phone at all.



Learn some responsibility.

White Knight,